Support2024-03-22T10:43:55+10:00
HOW CAN WE HELP YOU

SUPPORT & DOWNLOAD

Need help with your XVIEW product?
Check out the FAQ’s and Downloads below.

Manuals & Downloads

DOWNLOADS

Manual Download:

XV22DVR MANUAL

PC GPS Player Download:

DOWNLOAD

(Windows only, not compatible with MAC)

Download the app here:

download-at-google-play
download-at-app-store

FAQ

The adhesive mount will not stay attached to the windscreen2020-05-21T17:36:56+10:00

  • Ensure windscreen is clean and free of debris, use glass cleaner or an alcohol swab to clean.
  • Ensure that the plastic film has been removed from the adhesive pad.
  • When mounting hold the bracket firmly to the windscreen for at least 60 seconds.
The dash cam will not power on2020-05-21T17:38:25+10:00

  • Vehicle Accessory Socket – Check the vehicle accessory socket has power, simply plug another device and see if it powers up (or use a test light / multimeter to check for power).
  • Dash Cam Power Cable – Check the fuse in the tip of the accessory plug, it may need to be replaced.
  • Dash Cam – Connect the dash cam to a computer via the USB cable to see if it powers up.
The dash cam feels warm when it is operating2020-05-21T17:46:11+10:00

  • It is normal for the dash cam to feel warm to the touch during typical use, especially when it is recording HD video.
The Micro SD card is not recognised by the dash cam2020-05-21T17:50:09+10:00

  • Format the Micro SD card before using. Be sure the Micro SD card is compatible with the device, see “Stops automatically while recording” fault.
The dash cam will not record video or take pictures2020-05-21T17:51:09+10:00

  • Check to see whether there is enough space on the Micro SD card. If not, the Micro SD card will need to be formatted.
My videos are blurry, dirty or discoloured2020-05-21T17:53:33+10:00

  • Check to see if there are any finger prints or dirt present on the camera lens. If needed, clean with a soft dry cloth before recording.
  • Also be sure to have removed the transparent lens cover during installation.
The dash cam is frozen or not responding2020-05-21T17:54:39+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
The dash cam shuts down when connected to the vehicle and the battery will not charge2020-05-21T13:02:40+10:00

  • This dash cam does not have a battery, it has a Super Capacitor.
  • The dash cam will only turn on when the vehicle is switched on.
The dash cam battery only lasts for a few seconds when power is disconnected2020-05-21T13:03:21+10:00

  • This dash cam does not have a battery, it has a Super Capacitor.
  • The Super Capacitor only holds enough power to safely shut down the dash cam, securely save the last file when power is disconnected and retain settings.
  • The dash cam is designed to be connected to power at all times while being used.
The Wifi does not seem to be connecting / the dash cam won’t connect with my phone2020-05-21T13:05:13+10:00

  • Make sure you have downloaded the XVIEW XV22 Dash Cam App to your smartphone.
  • Ensure WiFi is switched on in your mobile settings and select your dash cam from the device list.
  • Make sure you have entered the correct password for the device (12345678).
  • If the device is still not connecting correctly, forget the dash cam from the phone through the settings, reset the dash cam, reset the mobile phone, and then try again.
  • Check your phone has the latest software update and also check the app has been updated with the latest version.
Video files can not be played on the PC2020-05-20T16:01:15+10:00

  • The video files from the dash cam are in .MOV format and may not be compatible with your PC if suitable playback software is not installed.
The dash cam stops automatically while recording2020-05-21T17:57:07+10:00

  • Check to see whether there is enough space on the Micro SD card.
  • Ensure correct Micro SD card is being used, 8-64Gb Class 10 or above Micro SDHC is recommended. Other types of Micro SD cards may not be suitable for use in dash cams.
  • If the correct Micro SD Card is being used, format the Micro SD Card in a computer.
  • Micro SD cards have a limited lifespan and become corrupt after a period of time. This is due to the continuous loop recording function. If this has occured, you will need to replace you Micro SD Card.
Unresolved issues2020-06-01T16:32:34+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
  • Should the problem persist please contact us:
    EMAIL – [email protected]
A 64GB Micro SD Card won’t work in my dash cam2021-04-09T10:44:44+10:00

If a 64GB card is not working in the dash cam, try the following steps:

  • Unplug the dash cam from power
  • Remove 64GB SD card whilst power is OFF
  • Turn dash cam back ON without any SD card inserted
  • Connect to dash cam Wi-Fi & connect with Gator app on your phone
  • Insert SD card whilst dash cam is still ON and you are still connected with the app
  • Format the SD card using the format options in the Gator App
  • Power the dash cam OFF
  • Turn dash cam back ON, it should now work correctly with the 64GB SD card installed.

For screen or non wifi models follow the same process but use the dash cam settings menu to access the format options.

DOWNLOADS

Manual Download:

XV20DVR MANUAL

PC GPS Player Download:

DOWNLOAD

(Windows only, not compatible with MAC)

Download the app here:

download-at-google-play
download-at-app-store

FAQ

The adhesive mount will not stay attached to the windscreen2020-05-21T17:36:56+10:00

  • Ensure windscreen is clean and free of debris, use glass cleaner or an alcohol swab to clean.
  • Ensure that the plastic film has been removed from the adhesive pad.
  • When mounting hold the bracket firmly to the windscreen for at least 60 seconds.
The dash cam will not power on2020-05-21T17:38:25+10:00

  • Vehicle Accessory Socket – Check the vehicle accessory socket has power, simply plug another device and see if it powers up (or use a test light / multimeter to check for power).
  • Dash Cam Power Cable – Check the fuse in the tip of the accessory plug, it may need to be replaced.
  • Dash Cam – Connect the dash cam to a computer via the USB cable to see if it powers up.
The dash cam feels warm when it is operating2020-05-21T17:46:11+10:00

  • It is normal for the dash cam to feel warm to the touch during typical use, especially when it is recording HD video.
The Micro SD card is not recognised by the dash cam2020-05-21T17:50:09+10:00

  • Format the Micro SD card before using. Be sure the Micro SD card is compatible with the device, see “Stops automatically while recording” fault.
The dash cam will not record video or take pictures2020-05-21T17:51:09+10:00

  • Check to see whether there is enough space on the Micro SD card. If not, the Micro SD card will need to be formatted.
Video files can not be played on the PC2020-05-21T13:15:25+10:00

  • The video files from the dash cam are in .MP4 format and may not be compatible with your PC if suitable playback software is not installed.
My videos are blurry, dirty or discoloured2020-05-21T17:53:33+10:00

  • Check to see if there are any finger prints or dirt present on the camera lens. If needed, clean with a soft dry cloth before recording.
  • Also be sure to have removed the transparent lens cover during installation.
The dash cam is frozen or not responding2020-05-21T17:54:39+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
The dash cam shuts down when connected to the vehicle and the battery will not charge2020-05-21T13:02:40+10:00

  • This dash cam does not have a battery, it has a Super Capacitor.
  • The dash cam will only turn on when the vehicle is switched on.
The dash cam battery only lasts for a few seconds when power is disconnected2020-05-21T13:03:21+10:00

  • This dash cam does not have a battery, it has a Super Capacitor.
  • The Super Capacitor only holds enough power to safely shut down the dash cam, securely save the last file when power is disconnected and retain settings.
  • The dash cam is designed to be connected to power at all times while being used.
The Wifi does not seem to be connecting / the dash cam won’t connect with my phone2020-05-21T13:06:43+10:00

  • Make sure you have downloaded the XVIEW XV20 Dash Cam App to your smartphone.
  • Ensure WiFi is switched on in your mobile settings and select your dash cam from the device list.
  • Make sure you have entered the correct password for the device (12345678).
  • If the device is still not connecting correctly, forget the dash cam from the phone through the settings, reset the dash cam, reset the mobile phone, and then try again.
  • Check your phone has the latest software update and also check the app has been updated with the latest version.
The dash cam stops automatically while recording2020-05-21T17:57:07+10:00

  • Check to see whether there is enough space on the Micro SD card.
  • Ensure correct Micro SD card is being used, 8-64Gb Class 10 or above Micro SDHC is recommended. Other types of Micro SD cards may not be suitable for use in dash cams.
  • If the correct Micro SD Card is being used, format the Micro SD Card in a computer.
  • Micro SD cards have a limited lifespan and become corrupt after a period of time. This is due to the continuous loop recording function. If this has occured, you will need to replace you Micro SD Card.
Unresolved issues2020-06-01T16:32:56+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
  • Should the problem persist please contact us:
    EMAIL – [email protected]
A 64GB Micro SD Card won’t work in my dash cam2021-04-09T10:44:44+10:00

If a 64GB card is not working in the dash cam, try the following steps:

  • Unplug the dash cam from power
  • Remove 64GB SD card whilst power is OFF
  • Turn dash cam back ON without any SD card inserted
  • Connect to dash cam Wi-Fi & connect with Gator app on your phone
  • Insert SD card whilst dash cam is still ON and you are still connected with the app
  • Format the SD card using the format options in the Gator App
  • Power the dash cam OFF
  • Turn dash cam back ON, it should now work correctly with the 64GB SD card installed.

For screen or non wifi models follow the same process but use the dash cam settings menu to access the format options.

DOWNLOADS

Manual Download:

XV10DVR MANUAL

FAQ

The adhesive mount will not stay attached to the windscreen2020-05-21T17:36:56+10:00

  • Ensure windscreen is clean and free of debris, use glass cleaner or an alcohol swab to clean.
  • Ensure that the plastic film has been removed from the adhesive pad.
  • When mounting hold the bracket firmly to the windscreen for at least 60 seconds.
The dash cam will not power on2020-05-21T17:38:25+10:00

  • Vehicle Accessory Socket – Check the vehicle accessory socket has power, simply plug another device and see if it powers up (or use a test light / multimeter to check for power).
  • Dash Cam Power Cable – Check the fuse in the tip of the accessory plug, it may need to be replaced.
  • Dash Cam – Connect the dash cam to a computer via the USB cable to see if it powers up.
The dash cam shuts down when connected to the vehicle and the battery will not charge2020-05-21T17:40:43+10:00

  • The battery will only charge while the vehicle is switched on.
  • If the vehicle is not frequently used the dash cam battery will fully discharge and may need to be connected to a domestic USB charger (such as a smartphone charger) for approximately 4 hours to fully charge.
The time & date settings reset everytime the dash cam is powered on2020-06-18T11:45:45+10:00

  • The time and date settings will reset when the dash cams battery is flat. Make sure the dash cams battery is fully charged in order to retain the time and date settings.
The dash cam menu cannot be accessed2020-05-21T17:44:07+10:00

  • While the dash cam is recording the Menu can not be accessed. Stop recording before pressing the Menu button.
The dash cam screen turns off after a few minutes when the dash cam is powered on2020-05-21T17:45:23+10:00

  • Dash cams have an automatic screen saver feature. This helps reduce heat in the dash cam and also makes the dash cam less distracting to the driver.
  • If you prefer the screen remain on, this can be changed in the dash cam settings under “Screen Saver”.
The dash cam feels warm when it is operating2020-05-21T17:46:11+10:00

  • It is normal for the dash cam to feel warm to the touch during typical use, especially when it is recording HD video.
The Micro SD card is not recognised by the dash cam2020-05-21T17:50:09+10:00

  • Format the Micro SD card before using. Be sure the Micro SD card is compatible with the device, see “Stops automatically while recording” fault.
The dash cam will not record video or take pictures2020-05-21T17:51:09+10:00

  • Check to see whether there is enough space on the Micro SD card. If not, the Micro SD card will need to be formatted.
My videos are blurry, dirty or discoloured2020-05-21T17:53:33+10:00

  • Check to see if there are any finger prints or dirt present on the camera lens. If needed, clean with a soft dry cloth before recording.
  • Also be sure to have removed the transparent lens cover during installation.
The dash cam is frozen or not responding2020-05-21T17:54:39+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
The dash cam battery only lasts for a few minutes when power is disconnected2020-05-21T17:42:14+10:00

  • This is normal. Batteries in dash cams only hold enough power to safely shut down the dash cam, securely save the last file when power is disconnected and retain settings.
  • The dash cam is designed to be connected to power at all times while being used.
The dash cam stops automatically while recording2020-05-21T17:47:45+10:00

  • Check to see whether there is enough space on the Micro SD card.
  • Ensure correct Micro SD card is being used, 8-32Gb Class 10 or above Micro SDHC is recommended. Other types of Micro SD cards may not be suitable for use in dash cams.
  • If the correct Micro SD Card is being used, format the Micro SD Card in a computer.
  • Micro SD cards have a limited lifespan and become corrupt after a period of time. This is due to the continuous loop recording function. If this has occured, you will need to replace you Micro SD Card.
Video files can not be played on the PC2020-05-21T17:52:55+10:00

  • The video files from the dash cam are in .AVI format and may not be compatible with your PC if suitable playback software is not installed.
Unresolved issues2020-06-01T16:32:10+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
  • Should the problem persist please contact us:
    EMAIL – [email protected]

DOWNLOADS

Manual Download:

XV7WSMR MANUAL

FAQ

The display is too bright in the night time2024-02-09T11:49:50+10:00

  • You can setup the Auto dimming feature which allows you to set a time for when the screen will automatically dim to the desired level. NOTE: This feature will only work when Apple CarPlay is connected.
  • You can also adjust the brightness on the fly using the ‘assistive touch icon’ and tapping the brightness icon.
What size Micro SD card can I use for music playback2024-02-08T09:51:50+10:00

  • Up to 256GB Micro SD is supported.
Reverse camera guidelines do not show when I use the reverse camera2024-02-08T09:55:34+10:00

  • They will only show when the vehicle is in reverse and the camera has been connected to a reverse trigger in the vehicle.
I have turned off Assistive touch in the settings and cannot exit CarPlay/Android Auto to the home screen2024-02-08T09:57:20+10:00

  • You can exit Android Auto by bringing up the application list and tapping exit.
  • To exit CarPlay, bring up the application menu and then tap the ‘SmartScreen’ icon.
I’ve messed up all the settings and want to start again2024-02-08T09:58:22+10:00

  • Factory reset is available in the menu which allows you to reset the monitor back to factory settings.
The monitor will not power on2024-02-09T11:48:45+10:00

  • Vehicle Accessory Socket – Check the vehicle accessory socket has power, simply plug another device and see if it powers up (or use a test light / multimeter to check for power).
  • Monitor Power Cable – Check the fuse in the tip of the accessory plug, it may need to be replaced.
  • Using a Type-C to Type-C cable will not work on this unit.
The adhesive mount will not stay attached to the dashboard2024-02-09T11:47:11+10:00

  • Ensure dashboard is clean and free of debris, use an alcohol swab to clean.
  • Ensure that the protective film has been removed from the adhesive pad.
  • When mounting hold the bracket firmly to the dashboard for at least 60 seconds.

DOWNLOADS

Manual Download:

XV4KDVR MANUAL

PC/MAC GPS Player Download:

DOWNLOAD

Download the app here:

download-at-google-play
download-at-app-store

FAQ

The adhesive mount will not stay attached to the windscreen2020-05-21T17:36:56+10:00

  • Ensure windscreen is clean and free of debris, use glass cleaner or an alcohol swab to clean.
  • Ensure that the plastic film has been removed from the adhesive pad.
  • When mounting hold the bracket firmly to the windscreen for at least 60 seconds.
The dash cam will not power on2020-05-21T17:38:25+10:00

  • Vehicle Accessory Socket – Check the vehicle accessory socket has power, simply plug another device and see if it powers up (or use a test light / multimeter to check for power).
  • Dash Cam Power Cable – Check the fuse in the tip of the accessory plug, it may need to be replaced.
  • Dash Cam – Connect the dash cam to a computer via the USB cable to see if it powers up.
The dash cam shuts down when connected to the vehicle and the battery will not charge2020-05-21T17:40:43+10:00

  • The battery will only charge while the vehicle is switched on.
  • If the vehicle is not frequently used the dash cam battery will fully discharge and may need to be connected to a domestic USB charger (such as a smartphone charger) for approximately 4 hours to fully charge.
The dash cam battery only lasts for a few seconds when power is disconnected2020-05-19T13:05:27+10:00

  • This is normal. Batteries in dash cams only hold enough power to safely shut down the dash cam, securely save the last file when power is disconnected, to retain settings, to allow for parking mode and to take a couple of photos.
  • The dash cam is designed to be connected to power at all times while being used.
The time & date settings reset everytime the dash cam is powered on2020-06-18T11:45:45+10:00

  • The time and date settings will reset when the dash cams battery is flat. Make sure the dash cams battery is fully charged in order to retain the time and date settings.
The Wifi does not seem to be connecting / the dash cam won’t connect with my phone2020-05-21T13:05:39+10:00

  • Make sure you have downloaded the XVIEW XV4K Dash Cam App to your smartphone.
  • Ensure WiFi is switched on in your mobile settings and select your dash cam from the device list.
  • Make sure you have entered the correct password for the device (12345678).
  • If the device is still not connecting correctly, forget the dash cam from the phone through the settings, reset the dash cam, reset the mobile phone, and then try again.
  • Check your phone has the latest software update and also check the app has been updated with the latest version.
The dash cam menu cannot be accessed2020-05-21T17:44:07+10:00

  • While the dash cam is recording the Menu can not be accessed. Stop recording before pressing the Menu button.
The dash cam screen turns off after a few minutes when the dash cam is powered on2020-05-21T17:45:23+10:00

  • Dash cams have an automatic screen saver feature. This helps reduce heat in the dash cam and also makes the dash cam less distracting to the driver.
  • If you prefer the screen remain on, this can be changed in the dash cam settings under “Screen Saver”.
The dash cam feels warm when it is operating2020-05-21T17:46:11+10:00

  • It is normal for the dash cam to feel warm to the touch during typical use, especially when it is recording HD video.
The dash cam stops automatically while recording2020-05-21T18:03:33+10:00

  • Check to see whether there is enough space on the Micro SD card.
  • Ensure correct Micro SD card is being used, 8-128Gb Class 10 or above Micro SDHC is recommended. Other types of Micro SD cards may not be suitable for use in dash cams.
  • If the correct Micro SD Card is being used, format the Micro SD Card in a computer.
  • Micro SD cards have a limited lifespan and become corrupt after a period of time. This is due to the continuous loop recording function. If this has occured, you will need to replace you Micro SD Card.
The Micro SD card is not recognised by the dash cam2020-05-21T17:50:09+10:00

  • Format the Micro SD card before using. Be sure the Micro SD card is compatible with the device, see “Stops automatically while recording” fault.
The dash cam will not record video or take pictures2020-05-21T17:51:09+10:00

  • Check to see whether there is enough space on the Micro SD card. If not, the Micro SD card will need to be formatted.
Video files can not be played on the PC2020-05-21T13:15:25+10:00

  • The video files from the dash cam are in .MP4 format and may not be compatible with your PC if suitable playback software is not installed.
My videos are blurry, dirty or discoloured2020-05-21T17:53:33+10:00

  • Check to see if there are any finger prints or dirt present on the camera lens. If needed, clean with a soft dry cloth before recording.
  • Also be sure to have removed the transparent lens cover during installation.
The dash cam is frozen or not responding2020-05-21T17:54:39+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
Unresolved issues2020-06-01T16:31:44+10:00

  • Reset the unit by pushing and holding the reset button for a few seconds and try again.
  • Format Micro SD Card in a computer.
  • Should the problem persist please contact us:
    EMAIL – [email protected]
A 64GB Micro SD Card won’t work in my dash cam2021-04-09T10:44:44+10:00

If a 64GB card is not working in the dash cam, try the following steps:

  • Unplug the dash cam from power
  • Remove 64GB SD card whilst power is OFF
  • Turn dash cam back ON without any SD card inserted
  • Connect to dash cam Wi-Fi & connect with Gator app on your phone
  • Insert SD card whilst dash cam is still ON and you are still connected with the app
  • Format the SD card using the format options in the Gator App
  • Power the dash cam OFF
  • Turn dash cam back ON, it should now work correctly with the 64GB SD card installed.

For screen or non wifi models follow the same process but use the dash cam settings menu to access the format options.

DOWNLOADS

Manual Download:

XVMIRROR MANUAL

FAQ

The Mirror Display feels warm when operating2021-11-23T08:36:04+10:00

  • It is normal for the Mirror Display to feel warm to the touch during typical use.
My screen image is blurry, dirty or discoloured2021-11-23T08:35:44+10:00

  • Check to see if there are any finger prints or dirt on the camera lens. If needed, clean with a soft dry cloth before recording.
  • Also be sure to have removed the transparent lens screen/cover during installation.
Mirror Display is frozen or not responding2021-11-23T08:35:21+10:00

  • Reset the unit by accessing reset function in the menu.
Unresolved issues2021-11-23T09:36:39+10:00

  • Reset the unit by accessing reset function in the menu.
  • Should the problem persist please contact us:
    EMAIL – [email protected]

RANGE COMPARISON

SPECIFICATION
XV10DVR
XV20DVR
XV22DVR
Resolution 1080P HD 1080P FHD 1080P FHD
Number of Channels 1 1 2
Camera Angle 140° 152° 152°(F) / 120°(R)
Display 2″ – –
Inbuilt Wifi – ✔ ✔
GPS Tracking – ✔ ✔
Parking Mode – ✔* ✔*
G-Sensor ✔ ✔ ✔
Super Capacitor – ✔ ✔
Hand Gesture Photo – ✔ ✔
Photo Mode ✔ – –
Built in Microphone & Speaker ✔ ✔ ✔
Micro SD Capacity 32GB 64GB 64GB
Micro SD Included 8GB 8GB 16GB

*Needs Hard Wire Kit for Parking Mode to operate (XVHWC)

WHERE TO BUY

FIND A STORE

The XVIEW Range is available from Repco & NAPA Auto Parts.

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