- Make sure you have downloaded the XVIEW XV20 Dash Cam App to your smartphone.
- Ensure WiFi is switched on in your mobile settings and select your dash cam from the device list.
- Make sure you have entered the correct password for the device (12345678).
- If the device is still not connecting correctly, forget the dash cam from the phone through the settings, reset the dash cam, reset the mobile phone, and then try again.
- Check your phone has the latest software update and also check the app has been updated with the latest version.
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